Frequently asked questions
Short answers to what students ask us most.
Is Nooops free?
Yes. Every guide, tool and Buddy is free. Only the optional CV and personal statement reviews are paid, and they help fund the project.
Do you upload or store my documents?
No. The Document Toolkit, Answer Bank and Tracker work only on your own device, and your files never leave it. We never ask for your CNIC number, passwords or documents.
Who are the Buddies?
University students who have completed applications themselves. Every Buddy is approved by a coordinator, agrees to the Buddy rules and completes our training.
Will a Buddy fill in my form for me?
No. A Buddy guides you step by step, but you fill in and submit everything yourself. A Buddy will never ask for your password, OTP code, CNIC number or documents.
Are the guides official?
No. Our guides are written by students and checked against the official website, which is linked on every guide with the date it was last checked. The official website always has the final word.
How do I pay for a review?
Book on the Services page, then send the fee by JazzCash or Easypaisa to the account shown there and enter your transaction ID. We email you a receipt once the payment is confirmed.
Can I get a refund?
Yes, in full, if we cannot complete your review or if you cancel before a reviewer starts. See our Terms for details.
How do deadline reminders work?
On the Deadlines page, tick the deadlines you want and enter your email. Confirm the link we send you, and we email you 7, 3 and 1 day before each deadline. Every email has a one-click unsubscribe link.
My application is not listed. What can I do?
Request a guide and we will look into writing one. Meanwhile, the Document Toolkit works for any portal, and a Buddy can still help you.
Can my university or society partner with you?
Yes. We can share guides with your students, run an Apply Together session, or train your students as Buddies. Send a request from the Partners page.
How do I report wrong information?
Press "Report outdated info" on the guide, or use the Feedback page. An editor checks it against the official website and updates the guide.
Does Nooops work on my phone and in Urdu?
Yes. Every page works on a phone and is available in English and Urdu. Use the language button at the top of the page.