Portals often slow down near a deadline. Pressing buttons again can create a second, incomplete application, so follow these steps in order.
Right away
- Do not press Submit again, and do not close the tab yet.
- Wait at least two minutes. Slow portals are often still working.
- Take a screenshot of the screen, including any error message.
Then check whether it went through
- Check your email, including the spam folder, for a confirmation.
- Log in to the portal again in a new tab and look for your application status.
- If you see a confirmation number, write it in your Tracker.
If it did not go through
- Your answers are safe in your Answer Bank, so you can copy them back in quickly.
- Try again later, when fewer people are online, such as early morning.
- Try a different browser, such as Chrome, or switch between Wi-Fi and mobile data.
If you are still stuck
Contact the official helpline listed on the portal, or ask a Buddy. A Buddy will guide you, but will never ask for your password or OTP code.