Every Buddy agrees to these rules. They keep students safe and keep Nooops trusted. Breaking them means you can no longer be a Buddy.
Never
- Never ask for, accept or write down a password, OTP code, CNIC number or bank details.
- Never ask for documents. If a student needs to show you something, they describe it or send a cropped screenshot through Nooops.
- Never log in to a portal for a student, fill a form or press submit. The student does every step.
- Never ask for or accept money, gifts or favours.
- Never share a student's details with anyone, or contact them about anything other than their request.
- Never promise a result. You help with the process, not the decision.
Always
- Reply within 24 hours of claiming a request. If you cannot, release it so another Buddy can help.
- Be polite and patient, in English or Urdu, whichever the student prefers.
- Check the official website when unsure, and say "I am not sure, let us check" rather than guess.
- Write a short update on the request after each contact, so the student can see progress.
- Log what fixed the problem in the issue log, so the guide can be improved.
- Escalate to a coordinator if a student is in distress, if something looks like fraud, or if you are asked to break a rule.
Contacting students
Use only the contact method the student chose. Introduce yourself as an Nooops Buddy, give their reference code, and keep messages about the application. Delete the student's number from your phone once the request is solved.